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Delivery & Returns
Shipping And Handling
UK mainland standard delivery charge is only £2.95. Free delivery for orders over £60 Postage costs vary according to your country. You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order.
UK orders over £60 will be shipped for free.
Although we can't guarantee it, we do our utmost to ensure that all orders placed before 2pm within the UK are delivered the next working day, unless otherwise stated. Depending on the weight and contents of your order, we either use a next-day courier service, or a first class postage service. Your order may need to be signed for, so if you're not going to be there, please specify an alternate address, such as your work address.
We are happy for your package to be left in the perimeters of your property or with work colleagues at your specific request. However, in these circumstances, we are wholly unable to take responsibility for any loss or damage which may occur.
Standard Royal Mail - for all items upto 2 kilos. Standard Royal Mail delivery is £2.95 or free when you spend £60 or more (after all other promotional discounts have been applied). Most orders will be delivered within 1 - 2 business days, although some areas may be slightly longer.
Standard Courier - for all items over 2 kilos. Standard Courier delivery is £2.95 or free when you spend over £60 or more (after all other promotional discounts have been applied). Most orders will be delivered within 1 - 2 business days, although some areas may be slightly longer.
Courier Next Day Delivery - For when you don't want to wait! Order before 2pm (Monday to Thursday) and we'll do our best to deliver it the next day. Friday orders should arrive on Monday. Saturday and Sunday orders should be delivered any time on Tuesday. We're sorry but we're unable to offer a next day delivery service on Bank Holidays.
EU Deliveries All items under 2 kilos (per order) will be delivered via Royal Mail Air for £5.00. Orders over 2 kilos will be sent via international courier and will be calculated at checkout.
International Deliveries We are now able to offer customers in over 70 international destinations the opportunity to order and buy online. Items under 2 kilos will be sent via Royal Mail Air, postage costs will be calculated at checkout. For items over 2 kilos please contact the Fresh Team for shipping costs.
While we hope you'll be happy with your order from The Fresh Network, we know you may sometimes need to return items. All returns must be authorised by The Fresh Network prior to return within 14 days of date of purchase. We will be happy to arrange collection, but a charge will be made if goods have to be collected due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging.